Fix common issues with 2-Step Verification

Lost or stolen phone

We recommend yous:

  • Sign out of the lost or stolen phone.
  • Alter your Google Account password.

You have several ways you tin can become back into your business relationship, depending on your circumstances.

Apply backup options

If you've lost admission to your primary telephone, y'all tin verify information technology'southward you with:

  • Another telephone signed in to your Google Account.
  • Another phone number y'all've added in the 2-Pace Verification section of your Google Account.
  • A backup code you previously saved.
  • A security key you've added in the 2-Step Verification section of your Google Business relationship.

Sign in from a trusted device

If you previously signed in from a device and checked the box next to "Don't ask again on this computer," you might be able to sign in from that device without a second verification step. Later you sign in to your Google Account, you can manage your verification methods.

Become a new phone from your carrier

If you lose your phone, yous can ask your carrier to transfer your phone number to a new phone or SIM card.

Recover your account

My security key was lost or stolen

Choose the right steps to go back into your account, based on if you lot prepare upwards another second step, like:

  • Verification codes
  • Google prompts
  • Fill-in codes
  • A backup security key you've added to your account
  • A registered reckoner where you chose not to exist asked for a verification lawmaking

Important: If you lot added Advanced Protection to your business relationship, you can but apply a backup security cardinal. If you don't take a backup security cardinal, follow the steps to recover your account.

If y'all accept another second footstep

  1. Sign in to your Google Business relationship with your countersign and your other second step.
  2. Follow the steps to remove the lost key from your account.
  3. Get a new security central. Yous may want to get an extra central yous can proceed in a rubber place.
  4. Add together the new key to your account.

If you lot don't take some other second pace or forgot your password

Important: 2-Step Verification requires an extra footstep to evidence you ain an account. Because of this added security, it can take  3-5 business days for Google to brand certain information technology'due south you.

Follow the steps to recover your business relationship. You'll be asked questions to confirm you own the  account.
Use these tips to answer equally best you can.

  1. You may be asked:

    1. To enter an email address or phone number where you can be reached.
    2. To enter a code sent to your e-mail address or phone number. This code helps make sure you can access that e-mail address or telephone number.

Require a security key equally your second footstep

If you turn on 2-Step Verification and sign in on an eligible phone, y'all can go Google prompts. To brand a security key your required second step, enroll in Avant-garde Protection.

Revoke lost backup codes

If you lost your backup codes, you can revoke them and get new ones.

  1. Get to the 2-Step Verification section of your Google Business relationship.
  2. Select Show codes.
  3. Select Get new codes.

You didn't get a verification code

  • You might have been sent a Google prompt instead. Learn why we recommend Google prompts instead of text message (SMS) verification codes.
  • If we observe something different about how you lot sign in, like your location, you lot might non be able to become a verification lawmaking through text bulletin.
  • If a text message with a verification code was sent to your phone, make sure your service plan and mobile device supports text message commitment.
    • Delivery speed and availability may vary past location and service provider.
  • Brand certain you take adequate internet connection when you try to get your codes.
  • If yous get a voice telephone call with a verification code sent to your phone, you lot get a voicemail if:
    • You can't answer the call.
    • You don't have an adequate internet connection.

Tip: If you requested multiple verification codes, but the newest one works.

My Google Authenticator codes don't work

It may exist considering the time isn't correctly synced on your Google Authenticator app.

To set the correct time:

  1. On your Android device, go to the principal bill of fare of the Google Authenticator app.

  2. Tap More thanMoreand then Settings and thenFourth dimension correction for codes and thenSync now.

On the adjacent screen, the app confirms the time has been synced. You should be able to sign in. The sync will only affect the internal time of your Google Authenticator app, and will non change your device'southward Date & Time settings.

An app doesn't piece of work after you plow on 2-Step Verification

When y'all turn on 2-Step Verification, y'all may need to sign in to some apps again.

Tip: If you can't sign in to an app after you add 2-Step Verification, you may demand to use an App Password.

Why y'all shouldn't apply Google Vocalism to go verification codes

If y'all use Google Voice to get verification codes, you could lock yourself out of your account.

For instance, if you lot sign out of your Google Voice app, you might need a verification code to get back in. Just, because information technology'due south sent to your Google Voice, yous tin can't get the code.

Work, schoolhouse, or other organization accounts

If you lot apply an business relationship through your work, school, or other group that'due south protected past 2-Stride Verification, and you tin't sign in, you can:

  • Utilize backup options.
  • Contact your administrator.

Link to set up two-Step Verification

Contact your admin.

You can't use a second step to sign in

Apply a device y'all marked every bit trusted and go to business relationship recovery.

I can't sign in to my fill-in phone with text messages

This tin can happen when there's something different almost how y'all sign in, like your location. You may need to movement to your main phone, or another trusted device, to sign in to your backup phone.

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